Privacy Policy

This site is operated by Help with Digital Ltd and we respect your privacy and are committed to being transparent with you about how we handle personal information. This Privacy Policy explains how Help with Digital Ltd collects, uses, and shares information about you when you use any of the Help with Digital Platforms (“Platform”), or otherwise interact with us. It also goes over how you can exercise your privacy rights and choices. Please read this Privacy Policy carefully prior to accessing our Platform and using Help with Digital Ltd Services. If you have any questions, please contact us at: [email protected].

Children You must be at least 18 years old to use the Platform, or, if you are between the ages of 13 and 18, you must have your parent or guardian’s permission to use the Platform. Help with Digital Ltd does not knowingly collect or store any personal information from or about children under the age of 13, and we will delete such information if we become aware that it has been submitted through our Platform. Parents or guardians who believe that Help with Digital Ltd might have any personal information from or about a child under the age of 13 may submit a request to [email protected] for us to remove such information.

Overview Personal information refers to any information that relates to an identified or identifiable individual. How we handle your personal information will depend on whether we act as a “controller” or as a “processor” of the personal information. The controller is the entity that decides how and why to process personal information. The processor processes personal information on behalf of the controller at the controller’s direction.

Help with Digital Ltd's Role as a Controller of Your Personal Information Help with Digital Ltd is the controller of personal information that it collects and processes in connection with the use of our sites and the provision of Help with Digital Ltd Services. This includes personal information that you provide to us when you create an account on the Platform, subscribe to a Help with Digital plan, enroll in a course, purchase coaching through our platform, etc. Please refer to the “Personal Information We Collect” section of this Privacy Policy for more information about personal information that Help with Digital Ltd collects as a controller.

When a Student enrolls in Creator Content When a Student enrolls in Creator Content by another tutor or partner, Help with Digital Ltd will provide the Creator access to a limited set of personal information about the Student (“Student Data”) to enable the Creator to provide their services to the Student. Creators acknowledge and agree that they are responsible for complying with all applicable laws and regulations related to the protection of personal information.

Personal Information We Collect Help with Digital Ltd collects personal information about you in several different ways, depending on how you interact with our Platform. Please note that the types of personal information we collect differs depending on how you’re using our Platform, for example, as a Creator or a Student.

Personal Information We May Collect From Any Users of Our Platform Account Information. To use certain features of our Platform (such as to create a course or to enroll in a course), you’ll need to register for an account with Help with Digital or its associated platforms. To do so, you’ll need to provide us with certain personal information, such as your name, email address, and password.

Subscription Plans.

When you subscribe to a paid Help with Digital plan, we will collect certain personal information from you for the purposes of billing your subscription fees and any payment service fees, such as your business and billing address. You’ll also need to provide certain payment-related information directly to our third party-payment processors, as described below.

Creator Payment Information.

By linking your account, Help with Digital Ltd will receive certain payment related information about you, including your payment card type and last four digits, postal code, country of origin, payment expiration date, and any email address associated with the payment type. Further, we will collect certain personal information for tax purposes. This tax information may include your full name, address, and registration number

Content You Submit

Help with Digital Ltd will collect all messages, posts and comments you submit to the platform. Your content may include text, links, images, GIFs and videos.

Third Party Payment Processors.

We use third party payment processors like PayPal and Stripe to process payments through Help with Digital Ltd Platforms. For payments processed via Help with Digital Ltd Native Gateways, the third party processor provides us with information related to the payment status of your account; this information includes your payment card type and last four digits, payment expiration date, zip code, approximate location based on IP address, country of origin, and any email address associated with the payment type. For security purposes, Help with Digital Ltd does not collect or receive any sensitive payment information, such as your complete card number or authentication data. Our third-party payment processors are independent from Help with Digital Ltd and have their own privacy policies. For additional information about how your payment information is processed and stored, we recommend that you review the applicable payment protection service's privacy policy.

Participation in Content.

When you enroll in a course, Coaching service, or use or access other content, Help with Digital Ltd will collect personal information relating to your participation in the content, such as courses you have enrolled in, quiz results, lecture progress and certifications.

Personal Information We May Collect Automatically. We automatically collect certain information from your interactions with our Platform.

Usage Data.

Help with Digital Ltd logs usage information when you visit and use our Platform. This information may include IP address, browser type, operating system, and other information about the use of our website, such as the pages you viewed, when you viewed them, and links that were clicked.

Cookies and Similar Technology.

Help with Digital Ltd may collect information about you through the use of cookies and other similar technologies. Cookies are pieces of data in the form of text files that your browser stores on your hard drive and sends back to us when making requests, and similar technologies. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy Approximate Location. We may receive and process information about your approximate location. For example, we may be able to determine your approximate location from your IP address and other information about you. Help with Digital Ltd does not ask for or track any precise location-based information.

How We Use Personal Information We Collect Our primary purposes for using your personal information is to provide you with a smooth, efficient, and customized experience, for accessing content.

Specifically, we may use your information for the following business purposes: To provide and improve our services. We use personal information that we collect about you to allow you to access our Platform, to provide you with the services you request, and to improve and customize Help with Digital Ltd Services. For customer support. We use personal information to investigate, respond to, and resolve customer queries, send you technical notices and security alerts, and provide other support and administrative services. For advertising and marketing communications. We use personal information to develop targeted advertising both on and off our Platform about Help with Digital Ltd Services, and to communicate with you about our products, services, offers and promotions, including making recommendations about Help with Digital Ltd Services you may be interested in. For research and service development. We use personal information to conduct market research and to develop new services in order to provide you with a better experience and to drive growth in our business. For legal and security purposes. We use personal information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our platform or network, and other threats and violations to Help with Digital Ltd or a third party's rights.

How We Share Personal Information We Collect

Help with Digital only shares your personal information with third parties under the circumstances described below. We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration. Sharing of Student Information with Tutors or Facilitators When you participate in Creator Content, Help with Digital Ltd will share certain personal information about you (“Student Data”) with the to allow the tutor or facilitator to provide you with their services. The set of personal information that we share with Creators is limited to the following: Account information, including your name and email address Purchase information, including amount paid, your address, and other billing information (but never your complete card number, which we do not collect) IP address Information about your participation in the content, including the content you enrolled in, lecture completion status, course progress, quiz results, and certificates Any messages you exchange with the tutor or facilitator through the platform. Help with Digital Ltd does not disclose any other types of personal information about students to tutors or facilitators. Any additional personal information that is shared by a student with a tutor or facilitator is done so at the discretion of the student. The tutor or facilitator is responsible for protecting students’ personal information that they collect and processing that information in accordance with applicable data protection laws. With Business Partners: We sometimes partner with third parties to offer you events, promotions, contests and other programs. To participate in these offers, you may be required to provide your email address and other personal information. We will only share your email address and other personal information with a business partner when you expressly authorize us to do so. With Advertising and Analytics Partners: We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device. For more information on our use of cookies and similar technologies, please refer to our Cookie Policy. With Affiliates:We may share personal information with our parent, affiliates, and other companies under common control and ownership, subject to the terms of this Privacy Policy. We may also share your personal information in connection with a substantial corporate transaction, such as a sale of our business, a divestiture, merger, consolidation, or asset sale, in the event of bankruptcy, or in preparation for any of these events. Any other entity which buys us or becomes part of our business will have the right to continue to use your personal information, but only in the manner set out in this Privacy Policy unless you agree otherwise. Legal Disclosures: Hep with Digital Ltd may be required to disclose personal information if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to: comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests; protect and defend Help with Digital Ltd’s or a third party's rights and property, or the safety of Help with Digital Ltd, our users, our employees, or others; or prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our agreements or policies. To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.We may share your information for reasons not described in this policy. We will tell you before we do this. Your Rights and Choices Help with Digital Ltd gives you choices with respect to our use of your personal information. These choices include accessing, updating, or deleting your personal information, as well as choosing what communications you would like to receive from us. Accessing, Updating, and Deleting Your Personal Information You can access and update certain personal information about you by visiting your Account Settings You can also submit a data privacy request to receive a copy of personal information that we hold about you. If you believe that any personal information we are holding about you is incorrect or incomplete, we will work with you to make corrections deemed necessary. Note that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you’d like Help with Digital Ltd to delete your account or delete personal information it holds about you, you can submit a deletion request. Note that when we delete your account, personal information that you have shared with others (for example, through comments or an intake form) may still be visible. Help with Digital Ltd will also retain certain personal information about you where reasonably necessary to comply with our legal obligations or for our legitimate business purposes. Data Privacy Requests and Verification You can request to access, update, or delete your personal information by emailing us at [email protected] from the email address associated with your account. To protect your privacy, we need to verify your identity before we process your data privacy request. As part of this process, you may contact us via the email address associated with your account. Depending on the nature of the request, we may also need to obtain additional information necessary for us to verify your identity. You may designate an authorized agent to make a data privacy request on your behalf. To do so, we will need to receive written permission by you or a valid power of attorney, and we may also verify the validity of the request directly with you. Controlling Promotional Communications You can opt out of receiving some or all of our promotional communications through the unsubscribe link in the email. If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Platform or receive any communications from us (except for those that are legally required), please contact [email protected] to have us delete your account. Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party. Do Not Track Signals Your browser may give you the option to send a “Do Not Track” instruction to websites you visit. However, since there is no accepted standard for how a website should respond to this instruction, we do not currently recognize or respond to these signals. Jurisdiction Specific Provisions Users in the European Economic Area, UK, and Switzerland Under the General Data Protection Regulation (“GDPR”) and other applicable laws, users in the European Economic Area (“EEA”), UK, and Switzerland have the right to, under certain conditions, request access to, rectification of, or erasure of their personal information; request restriction of processing; object to processing; withdraw consent from processing; data portability; and submit a complaint to a data protection authority. If you are in the EEA, UK and Switzerland and would like to exercise these rights, please email us at [email protected] pursuant to the ‘Data Privacy Requests and Verification’ section above. Please include the phrase “GDPR request” in the subject line and provide us with your mailing address and country of residence. Help with Digital Ltd only collects and processes personal information about you where it has lawful bases for doing so. The specific legal basis applied to the processing will depend on the context in which the personal information is being processed, including the service used and the type of personal information involved. Help with Digital Ltd uses the following legal bases for processing: For the performance of a contract. We will process your personal information to fulfill our contractual obligations with you, such as to provide you with access to Help with Digital Services, to communicate with you regarding your use of Help with Digital Services.. For legitimate interests. We will process your personal information for our legitimate interests or those of others (as long as the processing is not outweighed by your data protection interests). This includes but is not limited to, preventing fraud and other abuse, ensuring the security of our Platform, protecting our legal rights and interests, conducting market research and product development, and for marketing purposes. To comply with legal obligations. We will process your personal information to comply with all applicable laws, regulations, court orders, and government and law enforcement agencies’ requests. Consent. We will process your personal information when you have given us consent to do so, such as when you consent to receive certain communications from us. If you’d like to withdraw your consent or object to our processing of your personal information, please contact [email protected].